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DENISE BROWN'S PLEDGE TO ONLINE
SECURITY AND PRIVACY
 At
Denise Brown, your online security is very important to us. Our
site is equipped with industry standard Internet encryption with
128 bit SSL software. This means that when you access the Denise
Brown site using, the personal data you send us (name, address,
phone number, credit card information, etc.) is encrypted for your
protection during the transmission process and can only be decoded
by Denise Brown. At no point during and after card processing are
card details stored in clear format.
Your privacy as a customer is very important to us. Every time
you visit our site, our Web server automatically recognises only
your domain name. We do not collect the e-mail address of visitors
to our web site unless you specifically provide it to us at the
time of your order.
Other information we analyse relates to the number of pages you
visit and the amount of time you spend on our site. We use this
information only to help us improve our site and merchandise offerings.
Once you make a purchase from our online store, your name becomes
part of our customer file. As a valued Denise Brown customer you
may receive catalogue mailings from us in the future. We will
never however divulge your details to third parties. If you do
not wish to receive our catalogue mailings, please let us know
by sending us an e-mail at custserv@denisebrown.co.uk
or by calling, emailing or writing to the address listed below.
CUSTOMER SATISFACTION - A DENISE
BROWN TRADITION
The Denise Brown Satisfaction Guarantee:
- If you are unhappy with our products you may cancel your
order within 7 working days of delivery - call or e-mail us
to obtain a return authorisation. There is however a 10% restocking
fee on 'use by' dated perishable products, unless it is our
error.
- Once we receive the items, you will receive a refund immediately
(please allow 5-7 days mailing time). Where appropriate, the
cost of returning the item will also be refunded to you.
- This does not affect your statutory rights
Complaints
- We promise to deal with all complaints in a fair manner.
- Your confidentiality is assured.
- Complaints will be acknowledged within 5 working days.
- A timescale of action will be described to you .
- This does not affect your statutory
rights
Public Eye
- See how others think we are doing so far on this independent
monitoring site.
ORDER PROCESSING/ CONFIRMATIONS / RETURNS
/ SHIPPING
We will process your order immediately upon receipt. You will
receive email notification or confirmation as well as the order
details which will be displayed on your screen when your order
has been successfully placed.
Once the goods have been despatched you will receive an email
informing you of this and the method of shipping.
If you have any questions about your order or you need to cancel
an order without giving any reason please e-mail us at custserv@denisebrown.co.uk
, or call us at 44-(0)-1202-708887 for assistance.
Returns
- Please make a copy of the invoice that you receive with
your shipment. If you need to return your purchase, please
write return/exchange information on the reverse side and
include it with your merchandise. Please ship your package
by insured parcel post to: Denise Brown, Distribution Centre,
Kingshott Business Centre, 23 Hinton Road, Bournemouth, Dorset
BH1 2EF UNITED KINGDOM. Please make sure you include your
last name and billing post/zip code.
Products that are returned to us can only be accepted if they
are returned to us within 7 working days of delivery or the
standard shipping times quoted below
if outside the UK.
We cannot accept liability for packages damaged during transit.
You are advised to wrap the product adequately to prevent
this happening. Proof of postage is not necessarily proof
of delivery and you are therefore strongly advised to send
your package by recorded delivery, registered post or courier
and to maintain sufficient insurance to cover the value of
the goods.
Damaged Shipments:
- Make sure to inspect the general condition of the package
when accepting it. In the event you do receive a damaged shipment,
notify the delivery person and contact a Customer Service
Representative immediately at custserv@denisebrown.co.uk
- This does not affect your statutory
rights
Shipping
Information
FEEDBACK
Denise values your suggestions. You, our customers and friends
have helped yesterday and today. Now you can help the Denise Brown
of tomorrow. Please send your comments custserv@denisebrown.co.uk
Please help us to make the web a safer place to shop. Public
Eye is an independent company that monitors Internet merchants
for reliability, privacy and customer satisfaction. Please take
a few minutes, go to the Public Eye web site and complete their questionnaire. Thank
you.
CONTACT US
- Denise Brown Ltd
Kingshott Business Centre
23 Hinton Road
Bournemouth BH1 2EF
UK
- Telephone: 01202 708887 (10am - 5pm weekdays)
- Fax: 08719001986
- Email: sales@denisebrown.co.uk
- Webmaster
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